Citadel FCAT software issue

Based on the most helpful WSO content, technical issues during online assessments, especially for high-stakes roles like those at Citadel, can be stressful but are not uncommon. Here's how you might approach this situation:

1. Document Everything: You've already taken a screenshot of the issue, which is great. Make sure you have documented the time the issue occurred, any error messages, and the steps you took to try and resolve the issue.

2. Contact Support Immediately: Reach out to the technical support or the contact person provided for the assessment as soon as possible. Explain the situation clearly and provide the evidence you've collected. It's important to communicate proactively rather than waiting to see if they'll notice the issue on their end.

3. Follow Up: If you don't receive a response within a reasonable timeframe, it's appropriate to follow up. Sometimes emails can get lost in the shuffle, especially in large organizations.

4. Prepare for All Outcomes: While you wait for a response, continue your job search and preparation for other opportunities. It's important not to put all your hopes on one opportunity, especially when technical issues out of your control have occurred.

5. Reflect on the Experience: Regardless of the outcome, use this experience to prepare for future assessments. Consider having a backup plan, like a secondary device ready, and familiarize yourself with any software or platform guidelines beforehand to mitigate potential issues.

Remember, technical issues are a reality of the digital age, and most employers are aware of this. The key is how you handle the situation, demonstrating your problem-solving skills and professionalism.

Sources: Anyone has experience of taking the SIE/FINRA exams by remote proctor??, Citadel (Surveyor) Case Study/Modeling Test, Does Citadel Check Transcript?, Citadel vs. Millennium vs. Point72 vs. Other Multi-Managers